Privacy Policy

Information We Collect

In order to provide you with a safe, personalised, and compliant gaming experience, bte99 collects certain personal and technical data. The categories of information we may collect include:

• Identity data: full name, date of birth, nationality, and government-issued ID details provided during account registration or KYC verification.
• Contact data: email address, phone number, and residential address, including your city or district within Bangladesh.
• Financial data: deposit and withdrawal transaction records, payment method details (such as bKash wallet numbers, Nagad account identifiers, or Rocket account details), and transaction histories.
• Technical data: IP address, browser type and version, device type, operating system, session duration, pages visited, and clickstream data collected automatically when you interact with the bte99 platform.
• Behavioural and gameplay data: game preferences, wagering history, bet amounts, win/loss records, and responsible gaming settings such as deposit limits or self-exclusion flags.

We collect this information directly from you during registration and account use, automatically through technical tracking tools, and occasionally from third-party identity verification or payment processing partners.

How We Use Your Information

bte99 uses the personal data it collects only for legitimate, clearly defined purposes. We do not sell your data to third parties for marketing purposes. The specific purposes for which we process your information are:

• Account management: creating, maintaining, and securing your bte99 player account, including processing your registration, verifying your identity, and enabling access to all platform features.
• Payment processing: facilitating deposits and withdrawals through local payment partners including bKash, Nagad, Rocket, and Upay, as well as verifying the legitimacy of transactions.
• Regulatory compliance: meeting anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, age verification (players must be 21 years or older), and fraud prevention duties.
• Customer support: responding to queries, complaints, dispute resolutions, and responsible gaming requests submitted through our support channels.
• Platform improvement: analysing aggregated usage patterns and technical performance metrics to improve the reliability, speed, and user experience of the bte99 platform.
• Promotions and communications: sending you relevant bonus offers, game updates, or platform announcements where you have opted in to receive such communications. You may opt out at any time via your account settings or by contacting our support team.

Sharing of Your Information

bte99 does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited and clearly defined circumstances:

• Service providers and processors: trusted third-party companies that perform services on our behalf, such as payment processors (bKash, Nagad, Rocket), identity verification providers, and IT infrastructure partners. All such providers are contractually bound to handle your data securely and only for the purpose specified.
• Legal and regulatory authorities: where we are required by law, court order, or regulatory directive to disclose personal information, we will comply with such requirements while taking reasonable steps to notify you where permitted to do so.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of bte99's assets, your personal data may be transferred to the successor entity. In such cases, you will be notified in advance and your rights under this policy will continue to be honoured.

In every case of data sharing, bte99 applies appropriate contractual safeguards to ensure the receiving party maintains a standard of protection consistent with this Privacy Policy.

Cookies and Tracking Technologies

bte99 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your session state, and analyse usage patterns. Cookies are small text files placed on your device by your browser when you visit our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period to remember your settings).

You may control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the bte99 platform, such as maintaining your login session or retaining your game preferences. We do not use cookies to track your activity on third-party websites unrelated to bte99.

Data Retention

bte99 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this Privacy Policy. Specifically, financial and transaction records are retained for a minimum period as required by applicable legal and regulatory obligations, which typically ranges from five to seven years. Technical and usage data may be retained for shorter periods for performance analysis purposes.

When your personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you. You may request the early deletion of your account data by contacting our support team, subject to any overriding legal retention requirements.

Your Rights and Choices

As a bte99 user, you hold meaningful rights over your personal data. We are committed to honouring these rights in a timely and transparent manner. Your rights include:

• Right of access: you may request a copy of all personal data we hold about you, free of charge, within 30 days of your request.
• Right of rectification: if any of your personal data is inaccurate or incomplete, you have the right to request its correction or completion at any time.
• Right to erasure: subject to legal obligations, you may request the deletion of your personal data where there is no compelling reason for its continued processing.
• Right to restrict processing: you may request that we limit how we use your personal data in certain circumstances, for example while a dispute or correction request is pending.
• Right to opt out of marketing: you may withdraw consent for marketing communications at any time by updating your account preferences or contacting our support team directly.

To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 48 hours and aim to fully resolve it within 30 calendar days. In complex cases, this period may be extended and you will be informed accordingly.

Security Measures

bte99 applies a layered approach to data security. All data in transit between your browser and our servers is protected with SSL/TLS encryption. Stored data is held in access-controlled environments with role-based access policies, ensuring that only authorised team members can handle sensitive player information. Our technical infrastructure undergoes regular security assessments to identify and address vulnerabilities proactively.

While bte99 takes all reasonable steps to secure your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your rights and interests, we will notify affected users promptly and take immediate remedial action.

Third-Party Payment Processors

bte99 integrates with trusted local and international payment processors to facilitate deposits and withdrawals for Bangladesh-based players. These include mobile financial services such as bKash, Nagad, Rocket, and Upay. When you initiate a financial transaction, your payment data is transmitted directly to and processed by the relevant payment provider under their own privacy and security policies. bte99 does not store your full bKash PIN, Nagad authentication credentials, or card CVV numbers on our servers.

We encourage you to review the privacy policies of any third-party payment provider you use in connection with bte99. Their data practices are governed by their own policies and are outside of bte99's direct control.

Protection of Minors

bte99 is strictly an adults-only platform. Access is permitted only to individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on our platform, please contact us immediately at [email protected] so we can investigate and act without delay. Age verification is a mandatory step in our KYC process, and we take our responsibility to protect minors seriously.

Changes to This Privacy Policy

bte99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of bte99 following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of how we protect your information.